1. Shipping and Delivery

We aim to ensure your orders are delivered safely and promptly. Below are the details of our shipping and delivery policy: Shipping Options:
  • Standard Shipping: Typically delivered within 3–5 business days.
  • Express Shipping: Fast delivery within 1–2 business days (additional fees apply).
Order Processing:
  • Orders placed before 2:00 PM (GMT) on weekdays are processed the same day.
  • Orders placed after 2:00 PM, on weekends, or public holidays are processed the next business day.
Shipping Costs:
  • Shipping fees vary based on your location and the selected shipping method. The final cost will be displayed at checkout.
International Shipping:
  • We deliver to select international destinations. Customs duties, taxes, or additional fees may apply and are the responsibility of the recipient.
Delivery Issues:
  • If you encounter delays or issues with your delivery, please contact us at md@drhairloss.co.uk.
  • Ensure your shipping address is accurate, as we are not responsible for failed deliveries due to incorrect addresses.

2. Returns & Exchanges

We want you to be fully satisfied with your purchase. Please find our returns and exchanges policy below: Eligibility for Returns:
  • Items must be in their original condition, unused, and in the original packaging.
  • Return requests must be submitted within 14 days of receiving your order.
  • Prescription products are non-returnable unless they are damaged or defective.
How to Initiate a Return:
  • Contact us at md@drhairloss.co.uk with your order number and details of the issue.
  • Once approved, you will receive return instructions, including the return address.
Exchanges:
  • If you need to exchange an item, please specify the replacement product in your return request email.
  • Exchanges are subject to product availability.
Refunds:
  • Refunds are processed after the returned item has been received and inspected.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
Damaged or Defective Products:
  • If you receive a damaged or defective item, notify us immediately at md@drhairloss.co.uk with photos of the damage.
  • We will arrange for a replacement or refund at no additional cost.
Non-Returnable Items:
  • Prescription medications (unless damaged or defective).
  • Items marked as final sale or non-returnable.