1. Shipping and Delivery
We aim to ensure your orders are delivered safely and promptly. Below are the details of our shipping and delivery policy:
Shipping Options:
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Standard Shipping: Typically delivered within 3–5 business days.
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Express Shipping: Fast delivery within 1–2 business days (additional fees apply).
Order Processing:
- Orders placed before 2:00 PM (GMT) on weekdays are processed the same day.
- Orders placed after 2:00 PM, on weekends, or public holidays are processed the next business day.
Shipping Costs:
- Shipping fees vary based on your location and the selected shipping method. The final cost will be displayed at checkout.
International Shipping:
- We deliver to select international destinations. Customs duties, taxes, or additional fees may apply and are the responsibility of the recipient.
Delivery Issues:
- If you encounter delays or issues with your delivery, please contact us at md@drhairloss.co.uk.
- Ensure your shipping address is accurate, as we are not responsible for failed deliveries due to incorrect addresses.
2. Returns & Exchanges
We want you to be fully satisfied with your purchase. Please find our returns and exchanges policy below:
Eligibility for Returns:
- Items must be in their original condition, unused, and in the original packaging.
- Return requests must be submitted within 14 days of receiving your order.
- Prescription products are non-returnable unless they are damaged or defective.
How to Initiate a Return:
- Contact us at md@drhairloss.co.uk with your order number and details of the issue.
- Once approved, you will receive return instructions, including the return address.
Exchanges:
- If you need to exchange an item, please specify the replacement product in your return request email.
- Exchanges are subject to product availability.
Refunds:
- Refunds are processed after the returned item has been received and inspected.
- Approved refunds will be issued to your original payment method within 7–10 business days.
Damaged or Defective Products:
- If you receive a damaged or defective item, notify us immediately at md@drhairloss.co.uk with photos of the damage.
- We will arrange for a replacement or refund at no additional cost.
Non-Returnable Items:
- Prescription medications (unless damaged or defective).
- Items marked as final sale or non-returnable.